This is our list of Frequently Asked Questions (FAQ) - let us know if you have further questions and we will post here.

1. What is your Minimum Order Size?

• $100 on new & repeat orders.

2. What is your shipping method? 

• USPS on $250 orders or less unless requested otherwise.
• FedEx Two Day One Rate $251 to $899 orders unless requested otherwise.
• FedEx or UPS Ground on $900 & larger orders unless requested otherwise.

3. How long does it take to get product?

• We ship within 1-2 days and you will get most shipments within 2-3 business days after this unless it is a larger order shipped Ground.

4. Return policy

• We accept returns on opening orders if you are not satisfied with the quality of the merchandise. 
• We accept returns on repeat orders on defective or incorrectly shipped merchandise
• Please contact us at 206-723-4042 or info@namubaru.com to initiate a return.

5. What is your product quality like?

• We have been told our quality and workmanship is higher than most other suppliers by dozens of stores over many years all over the country including by Rockshop owners & Gemstone experts, so we are confident you will like the product. Visit our testimonials page for more info.